Has anyone had problems resending a replacement claim?

Good morning Tina!

This most commonly happens when the claim being re-submitted had a change in the claim type, resulting from the code. If the code was changed from Professional claim type to Institutional claim type (or vice versa) then you'll need to re-submit the service(s) on a new invoice through the Billing module > Add window.

I would be happy to assist you further if you could submit a ticket to the Procentive Support Desk with the example invoice and client this involves.

Thanks!

-Jessica Sommerfeld