0
Fixed

KNOWN ISSUES: MN MA Eligibility

Jessica Sommerfeld (Senior Product Care Consultant) 4 years ago in Known Issues updated by Chris Werner (Customer Success Manager) 4 months ago 4

We're receiving some time out errors when running eligibility this morning. MN MA indicated that this was resolved yesterday however, it appears they're still having intermittent issues this morning. We've reached out to them for updates, but haven't heard back yet. We'll update this page as soon as we have more information from MN MA. Thanks!

Answer

Answer
Fixed

We've received the below statement from MN MA and Eligibility is now working again.


Attn: MN Medicaid Real Time Eligibility users,

MN Medicaid’s Real Time Eligibility applications have been restored again. Operations staff are reporting that transactions are responding normally.

Please let me know if you encounter further issues.

Regards,

Derik Newman

Business Analyst | Program Management Division

Yes, MN-ITS is currently working as this is a different system than the state's Real Time system.As soon as we are notified that the state of MN has resolved their Real Time system connectivity issue we'll post here.

Answer
Fixed

We've received the below statement from MN MA and Eligibility is now working again.


Attn: MN Medicaid Real Time Eligibility users,

MN Medicaid’s Real Time Eligibility applications have been restored again. Operations staff are reporting that transactions are responding normally.

Please let me know if you encounter further issues.

Regards,

Derik Newman

Business Analyst | Program Management Division

We've received the following information regarding MN MA eligibility:

UPDATE: Our Operations team is planning further system maintenance Monday 6/29/2020 @ 6 p.m. impacting our 270/271 application. No ETA was given at this time.

Our Operations team has just informed us that they are performing necessary unscheduled system maintenance impacting our Eligibility verification applications. This downtime is expected impact our 270/271 transactions for approximately 2 hours.

Watch the Provider news and updates page for announcements and more information about availability.