We had this issue a little while ago with Optum too and according to their manuals they no longer require the telehealth modifiers on claims but they will still process the claims with them on it. However, your clearinghouse reports will look like they are rejecting but what we found is that they still do eventually go through for processing.
We had this issue a little while ago with Optum too and according to their manuals they no longer require the telehealth modifiers on claims but they will still process the claims with them on it. However, your clearinghouse reports will look like they are rejecting but what we found is that they still do eventually go through for processing.