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Issue with Procentive Submitter listed on Blue Plus Medicaid claims rejected by Availity
Has anyone run across this: All of my Residential SUD Claims started rejecting. This is the error I receive:
rror Initiator: HIPAA Message Type: R
Error Code: 0x3938be0
Error Message: Segment HI (Value Information) is used. New instance of segment H
I should not be used when previous one has not been filled out. Segment HI is defined in
the guideline at position 2310. Invalid data: HI*BE:24:::82260
I have changed nothing and received payments previously. I called Availity and was told it had something to do with Procentive and how they were submitting the submitter. I submitted a ticket to Procentive and have been waiting for this to be resolved.
Anyone else run into something like this and if so what options might I have. Thanks.
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