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Procentive Down

Rochelle Garcia vor 2 Jahren in Procentive News • aktualisiert von Jana vor 2 Jahren • 9

Is anyone else having issues with Procentive again?

I can not log in.  This is the error I am receiving:
Procentive Has Encountered an Error

The webserver has too many connections open to the database. If this problem persists, please click the "Show Detail" button and send the contents to the Help Desk along with the following code: ec2-3-16-188-4.us-east-2.compute.amazonaws.com1220460712.

Heather L. Heim vor 2 Jahren

My team and I are experiencing the same.

Paula vor 2 Jahren

Yup Were down too! I just called Procentive and they see the community user messages and will respond soon.

Julie Timm vor 2 Jahren

I have users running into the same error, but myself have not run into any issues. I am not sure where the specific issue is occurring meaning if it is related to a specific module.  

Heather L. Heim vor 2 Jahren

One of my team says she is working ok through an icognito window in Chrome.

sarah vor 2 Jahren

I have some staff affected as well. I have not been kicked out.

Bobbi vor 2 Jahren

We are also experiencing issues companywide with this.

Jana vor 2 Jahren

I have gotten reports from a couple of our users experiencing that error message but we also have users not impacted so I am wondering if it's related to which server they are connected to.

Holly Byrnes (Manager, Customer Support) vor 2 Jahren

Hello,


Thank you for reaching out on this issue!

Our team was made aware of the issue and began investigating the reports as received.


We have now resolved the issue and users should be able to access Procentive once more.


Thanks,

Holly Byrnes

Customer Care Leader

Jana vor 2 Jahren

I'm curious to know what the issue was since it impacted some but not all our users.   thanks

Customer support service by UserEcho