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SERVER DOWN???

Mary Eisenbraun il y a 2 ans dans User Group Help • mis à jour par Holly Byrnes (Manager, Customer Support) il y a 2 ans • 5

Is there a notification that goes out when servers will be taken down or are down.  I am trying to finish up some billings this Thursday evening and when trying to sign in get message this server is down, click here for different server.   I receive the same message the server is down with each attempt of click for a server.   

Valerie McNamara il y a 2 ans

Same here- couldn't complete our billing. Bad timing Procentive.

I think it goes down most Thursday evenings (worst timing ever) - Procentive can we get a downtime schedule so we can plan to work accordingly.  

Julie Timm il y a 2 ans

I was noticing the same thing. I know in the past they had sent out email communication or posted on their live updates page but I didn’t see them on either. It would be helpful to have it communicated to plan. 

Mary Eisenbraun il y a 2 ans

I haven't had that happen on a Thursday evening before.  A schedule of down-time would be beneficial for planning thats for sure.

Holly Byrnes (Manager, Customer Support) il y a 2 ans

Hello,

Thank you for reaching out!

We have received reports of a Procentive outage and are actively investigating. We will post an update here when we are back live.

Thanks,

Holly Byrnes

Customer Care Leader

Holly Byrnes (Manager, Customer Support) il y a 2 ans

Thank you for reaching out!


We will be providing updates on our Live Updates page when this has been resolved.

Thanks,

Holly Byrnes

Customer Care Leader

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