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phantom tickets

SJoy 3 jaar geleden in User Group Help • bijgewerkt door sarah 3 jaar geleden • 4

My ticket is flashing but no ticket's insight? How do I fix this? 

Jason L 3 jaar geleden

Have you looked at completed tickets?

sarah 3 jaar geleden

Some staff don't understand that the ticketing module is not like email. If they complete a ticket to get it out of their ticketing module, it takes it out of EVERYONE's ticketing module. I'm guessing Jason L. is spot-on - it's a comment on a completed ticket.

SJoy 3 jaar geleden

I have looked through all competed tickets. There is nothing there. I even opened most of them to be sure. 

Any other Ideas? 

sarah 3 jaar geleden

Sorry! That has always been the issue for us. If you send a ticket to Procentive, they can usually figure out which one it is. Good luck! It might be one you were removed from by a staff member - after they commented.

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