Setting to prevent ticket-related email?
Is there's a setting in Procentive that would prevent it from sending an email to me for ticket-related items? I'm in the program all day, so emails related to tickets assigned, changed, or commented are really redundant. I have a rule in my email to delete them automatically, but it would be better to cut them off at the source, if possible.
Customer support service by UserEcho
In your staff profile, there are boxes to select/deselect for notifications on tickets. Your champion should be able to help. If not, it is located on the Role tab of the Staff profile, in the Staff module.