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Setting to prevent ticket-related email?

kajohnson 4 years ago in Settings Module • updated by Jason L 4 years ago • 1

Is there's a setting in Procentive that would prevent it from sending an email to me for ticket-related items?  I'm in the program all day, so emails related to tickets assigned, changed, or commented are really redundant.  I have a rule in my email to delete them automatically, but it would be better to cut them off at the source, if possible.

Jason L 4 years ago

In your staff profile, there are boxes to select/deselect for notifications on tickets. Your champion should be able to help. If not, it is located on the Role tab of the Staff profile, in the Staff module.

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