Hello- Looking for input or to see if anyone else is having issues?
UCARE has been processing 2022 Withdrawal Management claims incorrectly. We received communication that the billing provider address is not contracted for Withdrawal Management. Technically not wrong- the Line 2010 Billing provider is our main office. Also on the claim though is line 2310- the service facility location that is contracted. We are being told that the billing location has to be the service facility location. The odd thing is that all claims for all payers go out with the same address set up and no issues with other payers, only UCARE. Another point I do not understand is we offer several different services at several locations and those are processing correctly.
Customer support service by UserEcho