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unpaid CCD balance for returning client

Kim Ross 7 months ago in Billing/Electronic Modules updated by sarah 7 months ago 1

At times, we have clients who return to services with a previously unpaid CCD.  (We don't send past due accounts to collections.)  

In this particular case, the CCD is a result of a termed MA PMAP, after which the clinician continued to provide services. Balance owing is close to $1000. (We were hoping for a retro so didn't suspend services...)

Now the client returns having once again obtained an active MA PMAP plan.

What would you do in this situation? 

If they did not qualify for state coverage at the time of the services, they are responsible for the charges. We don't allow people to be seen again, until the old amount due is paid. They are not able to schedule.