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Fixed

KNOWN ISSUE: SCHA and MMSI Error Claim Response

Rachael Smith (VP, Professional Services) 6 jaar geleden in Billing/Electronic Modules • bijgewerkt 6 jaar geleden • 1

KNOWN ISSUE:

Some claims submitted to SCHA Payer ID 81600 and MMSI Payer ID 41154 through Claim Lynx are returning with an Error Status since 12/04/2018.

Claim Lynx has informed Procentive that this is an error with the Payers.  They are evaluating this issue and working towards a fix by end of day 12/07/2018.

According to Claim Lynx if you have received the status of error, you do not have to resend your claims.  The claims have been received by Claim Lynx and will be processed by the payer once this issue is resolved.

If you have further questions please contact Procentive Customer Care via ticket.

Antwoord

Antwoord
Fixed
Rachael Smith (VP, Professional Services) 6 jaar geleden

This issue has been resolved by the payer.  If you have questions please contact Procentive Customer Care via ticket.  We will be happy to walk through all issues with you.

Thank you,

Rachael SMith 

Onboarding and Implementation Team Manager

Antwoord
Fixed
Rachael Smith (VP, Professional Services) 6 jaar geleden

This issue has been resolved by the payer.  If you have questions please contact Procentive Customer Care via ticket.  We will be happy to walk through all issues with you.

Thank you,

Rachael SMith 

Onboarding and Implementation Team Manager

Customer support service by UserEcho