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KNOWN ISSUE: CMS Credit Card Processing is Down

Ashley M fa 7 anys en Known Issues • updated by sarah fa 6 anys • 2

We have contacted CMS and their developers are actively working to resolve this issue. In the mean time, please use the Complete Gateway to process payments online. These payments will need to be manually entered in Procentive.


If you do not already have a login for the Complete Gateway (which is separate from the Slyce Gateway) please call CMS support to setup a login. 


The Complete Gateway can be accessed at https://secure.completegateway.com/login


This post will be updated once CMS has resolved the issue.


Thank you!

Answer

Answer
Fixed
Ashley M fa 7 anys

This is now resolved. Please be aware that the CMS integration is running slower than usual while the CMS team gets everything caught up.

Answer
Fixed
Ashley M fa 7 anys

This is now resolved. Please be aware that the CMS integration is running slower than usual while the CMS team gets everything caught up.

sarah fa 6 anys

I am not able to process CC payments today. Is anyone else having an issue? I did send a ticket, in case it is just me.

Customer support service by UserEcho