KNOWN ISSUE: Programs Drop-Down in Time Module
Anne Foss (Product Manager) 5 years ago in Time Module • updated 5 years ago • 2
Programs are not appearing in the Time Module > Add Window > Program Drop-down. Because of this, it appears as if a service line can't be added. The workaround for this issue is to re-select the location, which will refresh the drop-downs and allow a Program to be selected. We are working on implementing a fix and will update this post as we learn more.
Customer support service by UserEcho
This is only occurring when adding administrative service lines without a client attached.
If a staff person is only associated to one location, have the staff select a client with the desired program, and then select the [select...] option from the drop-down again. This will allow the addition of an administrative service line in the desired program.
We put through a patch overnight. The program drop-down issue has been resolved in all browsers. If you continue to have issues, please clear your cache. If clearing your cache does not work, please send a ticket to our Support Desk and we will help troubleshoot further.