No note or not audit ready

Kayla Kenworthy 6 years ago in Billing/Electronic Modules updated by Jana 6 years ago 2

Good Morning,

Recently we've been noticing some service lines being sent to the payer without an audit ready note, or no note at all. Is this a glitch in procentive or are we doing something wrong? It seems to happen randomly. Any ideas on how to make sure that this doesn't happen? We are newer to this system so any "easy" walkthrough answers are appreciated.

Thank you!

There is a setting in procentive. Ticket Procentive and they will tell you.

If you're not already set up this way, I think you're looking for the "Require notes:" setting in the Settings Module/Billing Tab.  One of the setting options is "Require audit-ready note".