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Fixed

KNOWN ISSUE: Claims Sent to BCBS MN (ID SB720) are Rejected

Ashley Morschen (Project Coordinator) 3 years ago in Known Issues updated 3 years ago 3

We have been made aware that all claims sent to BCBS of MN (ID SB720) are returning with rejections, as seen in the Electronic Module with a status of "Has Rejections". The rejection message reported on the batch report is as follows:

Category: Acknowledgement/Rejected for relational field in error. Status: Submitter not approved for electronic claim submissions on behalf of this entity. Entity: Submitter.

This is currently being researched with the clearinghouse as the issue seems to span all agencies. When more information is available we will post it here for you.


At this time, please do not resend claims; we will let you know if this changes. 


Thank you!

Answer

Answer
Fixed

All Clear!

It is now okay to submit claims to BCBS of MN (ID SB720). Please do not resubmit rejected claims; BCBS will be reprocessing them and you will receive an updated report in the Electronic Module.
Per the clearinghouse:
Erroneous rejections were sent by BCBSMN from 9/11 8am & 9/12 1pm for claims submitted. BCBSMN will reprocess impacted claims, please do not resubmit. Providers will need to disregard the original 277CA (batch report) & look for second 277CA (batch report) as a final response.

I look forward to a positive resolve. Thank you

Until further notice:

Please do not submit any further claims to BCBS of MN (ID SB720) - this includes new claims and resubmissions.
 The clearinghouse has responded with the following:
We are already working with the payer on the issue and ask that users refrain from submitting new claims to this payer until further information is available. If you have already received a claim rejection we advise to keep a log of the claims and refrain from resubmitting until a resolution is finalized. We will notify you as soon as possible in regards to a resolution. We appreciate your patience.
Answer
Fixed

All Clear!

It is now okay to submit claims to BCBS of MN (ID SB720). Please do not resubmit rejected claims; BCBS will be reprocessing them and you will receive an updated report in the Electronic Module.
Per the clearinghouse:
Erroneous rejections were sent by BCBSMN from 9/11 8am & 9/12 1pm for claims submitted. BCBSMN will reprocess impacted claims, please do not resubmit. Providers will need to disregard the original 277CA (batch report) & look for second 277CA (batch report) as a final response.