KNOWN ISSUES: Slowness or Disconnected from Procentive
We are experiencing a delay in loading and you may experience being disconnected from Procentive. We are looking into this right now and hope to have this resolved shortly.
Answer
Any updates on this issue? Several of our clinicians have been getting logged out every few minutes while trying to do documentation for the last two days. Not to mention the delays when trying to do anything else. It makes it very hard to stay caught up!
Last night, we made some changes behind the scenes that, we believe, have helped to resolve this issue.
However, if your staff continue to get kicked out of Procentive, please send a ticket to the help desk with as much detail as possible. If you can tell us the exact time the problem happened, the name of the staff person involved, the module they were in, what task they were performing, etc. -- all of these details will help us.
I am going to leave this past as "Under Review" for another day or so, just to make sure we have this fully resolved for everyone.
Thank you!
Kevin Holmes
Customer support service by UserEcho
Last night, we made some changes behind the scenes that, we believe, have helped to resolve this issue.
However, if your staff continue to get kicked out of Procentive, please send a ticket to the help desk with as much detail as possible. If you can tell us the exact time the problem happened, the name of the staff person involved, the module they were in, what task they were performing, etc. -- all of these details will help us.
I am going to leave this past as "Under Review" for another day or so, just to make sure we have this fully resolved for everyone.
Thank you!
Kevin Holmes