0
Fixed

KNOWN ISSUES: Slowness or Disconnected from Procentive

Jessica Sommerfeld 7 ár síðan í Known Issues updated by Kevin Holmes 7 ár síðan 2

We are experiencing a delay in loading and you may experience being disconnected from Procentive. We are looking into this right now and hope to have this resolved shortly.

Answer

Answer
Fixed

Last night, we made some changes behind the scenes that, we believe, have helped to resolve this issue.


However, if your staff continue to get kicked out of Procentive, please send a ticket to the help desk with as much detail as possible. If you can tell us the exact time the problem happened, the name of the staff person involved, the module they were in, what task they were performing, etc. -- all of these details will help us.


I am going to leave this past as "Under Review" for another day or so, just to make sure we have this fully resolved for everyone.


Thank you!


Kevin Holmes

Any updates on this issue? Several of our clinicians have been getting logged out every few minutes while trying to do documentation for the last two days. Not to mention the delays when trying to do anything else. It makes it very hard to stay caught up!

Answer
Fixed

Last night, we made some changes behind the scenes that, we believe, have helped to resolve this issue.


However, if your staff continue to get kicked out of Procentive, please send a ticket to the help desk with as much detail as possible. If you can tell us the exact time the problem happened, the name of the staff person involved, the module they were in, what task they were performing, etc. -- all of these details will help us.


I am going to leave this past as "Under Review" for another day or so, just to make sure we have this fully resolved for everyone.


Thank you!


Kevin Holmes