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Missing SVD Rejections

ejallo 4 weeks ago in Billing/Electronic Modules • updated by sfoster 4 days ago • 5

All my secondary claims are rejecting for missing the SVD amount.  When I asked Procentive about it, I was told that there was an update that caused this field from auto-populating, and that we needed to manually enter the SVD on each claim.  

Is this happening to anyone else?  How can we get Procentive to change this back to the way it was?  With the number of secondary claims we file, this will add a considerable amount of time each day.

Jill Benson 4 weeks ago

yes, we ran into this problem as well. Found the information below in the Procentive knowledge hub from 3/11/25.  I have opened a case with TherapyBrands to understand if we change this to "no" how that would impact claim submission but have not received a clear response as of yet.

Billing

  • SVD Total Amount Display Issue
    • When Combine lines with same code but different staff = "yes" in Payer > Claim Rules, the SVD amount in Change Time > Extra Info > Amount for SVD Segment should be combined and the total should be displayed in Loop 2430, section SVD, in the claim.

Nancy 4 weeks ago

I also opened a case into this issue.  I was told that this has been happening after a recent update.  They are aware of the issue and hope to get things back to normal soon.  For now they are advising to enter the SVD amount manually in the extra info window.

+1
carrie 3 weeks ago

We have had this same issue -- when you enter the SVD amount, do you enter it as a positive or negative amount?

MarsylW 5 days ago

Same thing happening here, but oddly only in the Triwest secondary claims.  Also wondering if the SVD is a positive or negative.

sfoster 4 days ago

This issue just began for us yesterday. Quite frustrating to have to enter this manually. I hope this problem is fixed soon.

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