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Missing SVD Rejections

ejallo 5 days ago in Billing/Electronic Modules • updated by Nancy 4 days ago • 2

All my secondary claims are rejecting for missing the SVD amount.  When I asked Procentive about it, I was told that there was an update that caused this field from auto-populating, and that we needed to manually enter the SVD on each claim.  

Is this happening to anyone else?  How can we get Procentive to change this back to the way it was?  With the number of secondary claims we file, this will add a considerable amount of time each day.

Jill Benson 4 days ago

yes, we ran into this problem as well. Found the information below in the Procentive knowledge hub from 3/11/25.  I have opened a case with TherapyBrands to understand if we change this to "no" how that would impact claim submission but have not received a clear response as of yet.

Billing

  • SVD Total Amount Display Issue
    • When Combine lines with same code but different staff = "yes" in Payer > Claim Rules, the SVD amount in Change Time > Extra Info > Amount for SVD Segment should be combined and the total should be displayed in Loop 2430, section SVD, in the claim.

Nancy 4 days ago

I also opened a case into this issue.  I was told that this has been happening after a recent update.  They are aware of the issue and hope to get things back to normal soon.  For now they are advising to enter the SVD amount manually in the extra info window.

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