0
Fixed
Known Issue: Missing Hennepin Health ERAs [RESOLVED]
Attention Procentive Customers:
We are aware of an issue where users are not receiving Hennepin Health ERAs into Procentive. Availity is actively investigating this issue with the payer at this time.
We will provide additional updates once available.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.
Customer support service by UserEcho
Update:
While Availity is still actively investigating this issue with the payer at this time, some users have began to receive missing ERAs from Hennepin Health.
If your agency is still missing ERAs for Hennepin Health, please contact our support team by submitting a case to Procentive through our Therapy Brands Community Portal.
Update:
This known issue has been resolved. Per Availity, all Hennepin Health ERAs have been delivered.
If your agency is still missing ERAs for Hennepin Health, please contact our support team by submitting a case to Procentive through our Therapy Brands Community Portal.