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Known Issue: Errors when adding new service lines or opening existing service lines [RESOLVED]
Attention Procentive Customers:
We are actively investigating an issue where some users are receiving errors when adding new service lines in the Time Module or opening existing service lines throughout the system. Our team is working to resolve this issue as soon as possible.
We will provide additional updates once available.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.
Customer support service by UserEcho
Thanks, Holly! Users at Abria are getting an error message that "end date is before start date." I'm assuming this is surrounding this issue. I have notified our staff.
The issue where some users were receiving errors when adding new service lines in the Time Module or opening existing service lines throughout the system has now been resolved.
We apologize for any inconvenience this may have caused and sincerely appreciate your patience and understanding throughout the process.
If you experience any further issues or have questions, please don’t hesitate to reach out to our customer support team by submitting a case to Procentive through our Therapy Brands Community Portal.