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Known Issue: Error when transmitting prescriptions in the NewCrop ePrescribe Module [RESOLVED]
Attention Procentive Customers:
We are currently investigating an error that may occur when attempting to transmit prescriptions in the NewCrop ePrescribe module. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.
For more updates and to subscribe for future updates, please refer to the NewCrop status page:
We will provide another update once resolved.
If you have any additional questions or concerns, please reach out to our support team via the Therapy Brands Community Portal.
Customer support service by UserEcho
UPDATE
The primary issue has been resolved and the prescriptions are now processing normally. Prescription transmission details may not be immediately available and should be restored in the near future as the update completes.
For more updates and to subscribe for future updates, please refer to the NewCrop status page:
NewCrop Status Page
If you have any additional questions or concerns, please reach out to our support team via the Therapy Brands Community Portal.
This incident has been resolved.