Known Issue: Faxing Error
Attention Procentive Customers:
We are aware that users are receiving an error when trying to send out faxes.
Our teams are working to connect with Faxage to determine when service will be restored.
We will provide an update as soon as we receive updated information.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.
Answer
Attention Procentive Customers:
Faxage has notified us that they are currently working to restore services. Currently no ETA has been provided.
We will continue to monitor and provide you with updates.
Attention Procentive Customers:
Faxage has confirmed their systems are now fully operational.
Agencies will need to resend any faxes that were sent during the outage that received an error.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.
Customer support service by UserEcho
Attention Procentive Customers:
Faxage has confirmed their systems are now fully operational.
Agencies will need to resend any faxes that were sent during the outage that received an error.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.