UPDATE: Connectivity Notification - Change Healthcare Pharmacy

Attention Procentive Customers:

UPDATE: Connectivity Notification - Change Healthcare Pharmacy

Customers impacted:

• Health systems
• Health technology vendors

Start Time: Wednesday, February 21, 2024 - 12:35 PM ET

End Time: This issue is ongoing.

Product(s) impacted:

• E-Prescribing
• Record Locator & Exchange

Scope: Change Healthcare is currently experiencing a service disruption due to a cyber security incident. At this time, there is no security impact to the Surescripts network.

On February 21, 2024, Surescripts took immediate action by turning on our Message Queue Service. Today, due to the persistence of Change Healthcare’s service disruption, we turned off our Message Queue Service to allow prescriptions to flow electronically or automatically default to fax without delay. All messages will be transmitted once the disruption with Change Healthcare is resolved, though they may be delayed.

Regular updates on this incident are being provided by Change Healthcare:

Status Page

Recommended Actions: All electronic health records vendors and health systems should immediately provide guidance to prescribers regarding alternate means of transmission, in accordance with your EHR configuration. This guidance may include the following:

Change Healthcare’s E-Prescribing service is currently experiencing a disruption due to a cyber security incident. Until the issue is resolved, prescribers may receive errors when sending NewRx and RefRes messages. Surescripts will continue to attempt to transmit E-Prescribing messages electronically and automatically default to fax if needed. All successfully transmitted electronic and faxed messages will return a confirmation or error notification. Controlled substance prescriptions cannot be faxed and will result in an error message.