IMPORTANT NOTICE

Attention Procentive Customers:

We have been informed that Change Healthcare is experiencing a network interruption related to a cyber security issue. Change Healthcare’s security experts are working to address this matter. Our customers may experience delays in processing Claims, ERAs and Eligibility Requests.

Change Healthcare is widely used to connect other clearinghouses to payers, so this outage may impact claims processing services for all clearinghouses including Apex, Office Ally, Waystar/Zirmed, and Availity.

We are unclear as to how long this outage is expected to last, however, we will provide you with an update as more information becomes available.

You can also check the status page for updates on this outage.

We apologize for any inconvenience this may have caused. We will keep you updated as more information becomes available to us.