Known Issue: 1st Diagnosis Line won't Save || UPDATE: Resolved as of 5/1/2023

This has been resolved as of Monday, May 1st.

Attention Procentive Customers:

We want to inform you that we are aware of a known issue when adding a diagnosis to a client’s profile. Currently, users are unable to add or modify a diagnosis in the first diagnosis line in the client’s profile. We want to assure you that we are actively working to resolve this issue as quickly as possible.

We do have a workaround available and have outlined the steps below:

Adding New Diagnoses

1. Go to the Client’s Module
2. Double click on the client to open the profile
3. Open the Diagnosis tab
4. Instead of inputting a diagnosis in the 1^st diagnosis line, add the diagnosis to the 2^nd diagnosis line
5. Save
6. Upon re-opening the client’s profile, diagnosis tab, the diagnosis entered will now be moved up to the 1^st diagnosis line

Modifying Existing 1st Diagnosis

1. Go to the Client’s Module
2. Double click on the client to open the profile
3. Open the Diagnosis tab
4. Clear the diagnosis entered into the 1^st diagnosis line
5. Add the needed diagnosis into the 2^nd diagnosis line
6. Save
7. Upon re-opening the client’s profile, diagnosis tab, the diagnosis entered will now be moved up to the 1^st diagnosis line

We will provide another update once this has been resolved.

If you have any questions, please do not hesitate to reach out to our care team by submitting a ticket to Procentive.