Cannot log in to Procentive and get an error message. Cannot access help desk

Get this error :

ec2-3-16-188-4.us-east-2.compute.amazonaws.com124143273

Hello,

Thank you for reaching out on this issue!

Our team was made aware of the issue and began investigating the reports as received.

We have now resolved the issue and users should be able to access Procentive once more.

Thanks,

Holly Byrnes

Customer Care Leader

We are unable to get into Procentive. 

Procentive Has Encountered an Error

You have encountered a part of the program that is experiencing errors. Procentive makes every effort to correct errors. If this problem persists, please click the "Show Detail" button and send the contents to the Help Desk along with the following code: ec2-18-221-44-155.us-east-2.compute.amazonaws.com1195013878

Same Issue for our Program:

Procentive Has Encountered an Error

You have encountered a part of the program that is experiencing errors. Procentive makes every effort to correct errors. If this

problem persists, please click the "Show Detail" button and send the contents to the Help Desk along with the following code: ec2-3-

15-148-220.us-east-2.compute.amazonaws.com429883111.

I am unable to get into Procentive. My password has been reset numerous times. I just keep getting incorrect credentials.

I am unable to send a ticket