We have been told by HealthPartners that in order for our facility to re-credential with them that each staff member at our outpatient SUD facility has to be credentialed and have their own NPI and that there is no way around this. Each staff member would also have to apply through the HP portal and give all their employment history, DOB, SSN etc. I informed our rep that we bill by the facility under one NPI. She referred me to a section on HealthPartners portal that does say that LADC must be credentialed but I still don't believe this is right. We have been credentialed with them since before my time and all of our HP PMAP and commercial claims continue to get paid even though we are not enrolled this way. Any one else run into this issue? If so how were you able to fix it?
Customer support service by UserEcho