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Ticketing Module
Is anyone else finding staff replying to their tickets in the "Description" area and not on the right-hand side using the comments? This is not a good thing for billing staff, if clinical staff are able to edit what the ticket originally said when it was sent. Is anybody else noticing this? I did send a ticket to Procentive but my rep is off this week, so thought I'd check here.
I did check to see if there was something in the User Role that allowed it, but don't see anything.
Thank you!
Customer support service by UserEcho