We are experiencing a clinic wide issue and it seems to be isolated to afternoon and evening times (3pm-9pm) when staff are intermittently having issues when working in the clinical charting module either typing in notes or just doing a search for clients records in the clinical charting module. When typing in notes the providers are getting the error that your data can't save you lost connection, and when searching for client records in the clinical charting module receive the error you don't have permissions to view this information. They can log out of Procentive and log right back in and everything works just fine. We are wondering if any other organizations are experiencing these types of issues? It doesn't appear to be our internet connection as we can go to other websites when this happens and those sites are working just fine. It is only happening in Procentive.
Customer support service by UserEcho