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text appointment reminders

Molly Ruggles 2 years ago in Appointments Module updated by Abarnes 2 years ago 1

For the past couple of weeks, we have had multiple clients say they didn't get an automated text appointment reminder.  The Procentive log says messages were sent.  We put in a ticket and heard back that Procentive did not believe it's an issue on their end. 


These are clients who have received the reminders with no issues in the past, and suddenly, many clients of several therapists are now not getting them and missing appointments.  Any ideas?  Or is this happening to you?

Thank you!

We have had the same issue and it is random on who it happens to and when. We started keeping track of their cell providers but that has not seemed to shed light on the situation either. They are all different.