This is a sticky situation, but does this happen to any other agency, and how do you direct/navigate the guarantor to resolve these issues?
Client is a minor whose primary insurance is through biological father, secondary insurance is through MN Medical Assistance. The primary insurance through biological father lapsed, and we’re told there is no way to contact biological father to verify primary benefits or inquire. If we send the claim to MN Medical Assistance, they will deny because they have biological father’s insurance on file as a Primary. Feels like we are stuck. How do you get the wheels moving forward on this?
Customer support service by UserEcho