How does your office handle clients that are 'behind' on their copays, deductibles, and/or coinsurance.... see my scenario below. In my scenario the client does not have a copayment, the client only has a coinsurance, and the client ends up paying a handful of cents more than what will be due for the date of service. If the client pays each time services are received, do you apply to the oldest date of service or the day of the service? Why do you do it this way?
Looking for insight - Thank you!
We apply to the oldest invoice so that it keeps the client out of collections if possible.
Customer support service by UserEcho