The Procentive Care Team has recently had an influx of users report they are experiencing odd issues within Procentive.
We have been able to determine, after extensive conversations and research, that these users have internet browsers (Internet Explorer, Google Chrome, Safari, etc.) with add-ons or extensions interfering with the operation of websites including Procentive. Some of these add-ons include malicious browser extension Potentially Unwanted Applications (PUAs), which are a security risk and you might not even know that they are there or know that they are collecting data.
Some of the issues users have experienced with the Procentive software as a result of the malicious PUA add-ons/extensions in the users internet browsers are:
- Fields being changed due to autofill
- Slowness in most (or all) Modules not related to internet speed
- Clinical documentation- problems with signatures saving
Due to the malicious nature of these PUA add-ons/extensions the Procentive Care Team strongly suggests every user review the add-ons/extensions for any internet browser they use on each computer.
We will post the malicious PUA add-ons that we have come across to this thread, but also encourage you to post what you find here- so we can ban together for the protection of all.
Customer support service by UserEcho