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Kiosk issues

Jana Judisch 3 years ago in User Group Help updated by anordman 3 years ago 2

For other agencies that are using kiosks to secure client paperwork, I'm curious to know what your experience has been.  Today our kiosk sessions were interrupted with a "failed to save" message where the client could not do anything further (and their progress was lost).  Just wanting to know if this is only happening in our system or if others are also struggling with this.   (our staff are also being logged out and back to the login screen with no warning or error message)    Thanks

We have also been experiencing issues with staff being logged out and back to the login screen with no error or warning.  I have encouraged staff to clear cache and see if that helps, and havent heard any more issues since?  It might have resolved it.?

We were experiencing issues this morning.  A ticket was submitted and have since been told the issue had been resolved.