It has been brought to our attention that BCBS of Minnesota (ID SB720) has changed their requirements and are now requiring R&B codes to send before treatment codes on claims. As you may have noticed, all claims for R&B and treatment sent to BCBS of MN are being denied but are not given a denial reason.
Thank you to all who have sent tickets relating to this issue. Through these tickets, and calls from our staff to the payer, we have succeeded in identifying this issue. In the interest of saving your time, there is no need to call the payer on this issue as we are actively working on a resolution.
We are aware that this is a critical issue so please watch this post for an update. We will have more information available tomorrow (11/09/2017)
Customer support service by UserEcho