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Fixed

KNOWN ISSUES: MN MA Eligibility Down

Ashley Morschen (Project Coordinator) 4 years ago in Known Issues updated 4 years ago 7

While running eligibility today you may receive an error due to the MN MA Eligibility system currently being down. We will post another update when we have more information from DHS.

Poll variant
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Answer

Answer
Fixed

As of 7:15 AM we received the following update from DHS:

Our Real Time 207/271 application is up and running again this morning.

Do you know if this is this a common issue with procentive? We are new to the system but I would say for at least the last three months when attempting to check eligibility through procentive it has been down....We are able to check eligibility through the MN-Its website today, but not procentive...

Desiree,

DHS has been trying to upgrade their online and batch capabilities for the last few months, which unfortunately has caused many issues with connectivity and eligibility. There is a unique difference between checking eligibility on MN-ITS and doing it via batch through Procentive, which is why there are times when it can work for one client at a time on MN-ITS, but not via batch connection through Procentive. DHS is working on resolving their batch submission issues right now and when updated it will work normally in Procentive.

If you have further questions, please submit a ticket to our Support Desk.

Thank you!

Update from DHS: We are continuing to experience connectivity issues and our Operations team is working on a resolution.

Looks like DHS is still having problems?

Yes, they were momentarily back up last night, but have since gone down again this morning. We'll let you know if they have this resolved today.

We have received the following update from DHS:

Due to server maintenance the Real Time 270/271 application will be down until approximately 6 am CST tomorrow morning Friday 2/3/2017 while [they] work on a resolution.

Answer
Fixed

As of 7:15 AM we received the following update from DHS:

Our Real Time 207/271 application is up and running again this morning.