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KNOWN ISSUE: MN MA and PMAP Eligibility Downtime Upcoming

Chris Werner (Customer Success Manager) 7 months ago in Known Issues updated 7 months ago 0

Hello everyone,

Just wanted to give you a heads up, we have received the following notice from DHS of eligibility downtimes that will be coming up.  

Take care and stay healthy!

Real Time Eligibility X12 users,

On Sunday May 3, 2020 our system will be un-available from 7:00 a.m. to 9:00 a.m., CDT due to system maintenance.

Real Time Eligibility ongoing maintenance schedule windows below:

Scheduled mainframe maintenance that may impact Eligibility 270 Inquiries below are approx. as times may vary depending on task or if complications arise.

  • Weekdays 1:00-1:20 a.m.
  • Weekdays 11:00-11:20 a.m. (These times may vary on State Holidays)
  • Monday 2:00-2:10 a.m.
  • Saturday 1:00 – 1:10 a.m.
  • Sunday 6:00 a.m. – 12:00 noon Our Operations team may perform server restart/updates during this scheduled window
  • Sunday 8:00 p.m. -1:00 a.m. scheduled maintenance window: Real Time 270 X12 Application interruptions reserved for system maintenance. Normal impact for Eligibility to be brought back up is around 08:10 p.m. In addition, there may be several momentary outages between 08:00 p.m. Until 01:00 a.m. Monday.