We have discovered a problem with the way Procentive is assigning diagnoses codes to group service lines. The system appears to be assigning DX codes incorrectly. We are still investigating the issue and working to resolve it as quickly as possible. We will post an update here as soon as the issue is resolved.

Codes are not displaying correctly when re-opening existing group service lines in the Time Module. The problem appears to be connected only to service lines that have an error. We are still investigating this issue in order to fully understand all that is happening. We hope to have a solution asap and will update this post as we learn more.

There is a potential issue in the Time/Add window with the Billing Supervisor field. The problem is only occurring for clients that have a billing supervisor setup in the clients module/staff tab. In this scenario, the billing supervisor that was selected in the client module/staff tab is not appearing as an option in the billing supervisor field in the Time/Add window.

The Appointments module, Billing Status drop down is currently not updating to indicate that a service line has been added for the appointment. Please use report 1300 to locate appointments that are missing service lines and report 2030 to locate the service lines that are missing clinical notes.

As soon as this issue is resolved, we will update this topic.

As of this morning, if you open an existing Group service line in the Time Module, there is a possibility that it will not "remember" the Diagnoses code or the Program that was originally selected on the service line.

We are working to resolve this issue right now and hope to have an update soon.

This problem is only happening in the Group/Add window. It is not an issue in Individual or Residential Time.

We will provide updates if we learn more, or once the issue is resolved.

Thank you.

The State of MN sent out this message earlier this morning regarding their Real-Time Eligibility (which all Procentive customers use in the Eligibility Module):

MN Medicaid Real Time Eligibility users:

Our Real Time Eligibility applications are currently experiencing an unscheduled outage. Operations staff are working to resolve the issue, and we will pass along further information as it becomes available.

Once their system is back online, we will update this message.

We've been informed that Metropolitan Health Plan / Hennepin Health is in the process of making changes that may affect your claims (see attached info).

MHP and client name issue

Procentive's mirrors are experiencing a delay right now. You may experience blank pages, or a delay in saving. The problem should be resolved soon. Weill update this topic once the delay is resolved.

SCOPE: This know problem effects any customer that sends clinical charting forms through client portal AND the client has declined client portal.

DETAILS: The problem occurs when you invite a client to client portal and send the client clinical charting forms to complete. The client will receive two emails (one to register & one to open their portal to the forms). If the client declines their portal, then the client will not be able to access the forms from the second email. This also means the client will not be able to fill out forms on their own through kiosk in the future.

WHAT SHOULD YOU DO: At this time, you should only be aware of this issue when kiosking forms to clients.

We will provide updates here once we have more information.

Thank you.

Possible issue -- in the client module/payer tab

SCOPE: This problem has only been confirmed for a single Procentive customer, and we have only been able to re-create the problem in the one database. So at this point, we do not know if the problem is widespread or very limited in scope. It is weird enough, however, that we wanted to let folks know about it.

Thank you.