We are having claims deny using the Value Code 24 (99920) that we were first instructed to use for SUD Room and Board claims back in 2019. All claims have paid up until now, all are now denying as a non covered charge. I have spoke with the provider help desk and they do not see the code we are using on the list. They also said there have been no updates to the list since it came out in 2019. I do have the code that they are saying we should be using and will be updating our system and I have set up a case with the state to review.
I wanted to know anyone else is having this same issue? We were thinking that it may have something to do with direct access starting 10/01/2020,
Customer support service by UserEcho