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Report #3560 Client Statements
Good morning,
Anyone in the community have any problems printing client statements, Report #3560?
We cannot load the statements for us to print them. We are receiving a) an error message - file error - file not found. b) Procentive is attempting to load the report but nothing populates.
Customer support service by UserEcho
check the minimum amount for the statements perhaps there is no balance do what I do is I set the minimum to - $1,000. That way it will generate all statements to put on the client file then I said it to $2.50 when I run for statements I want to print because typically Ma has a $3.15 copay
We are also having issues with this report. I had about 30 pages print and then it just stopped. Tried to create the report again and nothing.
the other thing I was going to mention is segment your printing I usually run a through J and then K through z
this breaks up the processing and allows it to complete