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NO ACCESS TO PROCENTIVE DATABASES - URGENT

John-Debbie Trunk 6 years ago in Settings Module • updated by Mark Cornell 6 years ago • 5

Procentive,

I have no method of communication to you alerting you I have NO access to the databases I work with.


I believe this is due to the Super User Edits.


Please help resolve this asap.


Debbie Trunk

Trunk Consulting, Inc

Jana 6 years ago

I looked in my staff profile and my password has been removed, so it makes sense why I'm not able to log in using that password.

Answer
Ashley M 6 years ago
sarah 6 years ago

I have staff who are working in school districts who are not able to utilize Procentive. I have directed them to contact the district IT person, in the buildings where they are working. Could they be blocking Procentive - at the school districts? I did send my staff the Procentive IP address I have - 66.179.249.115 - is this correct? Please let me know if I should be giving them any additional information, to forward to their district/building IT people. Thank you!

Deanna Cahoon-Draus 6 years ago

Hello Sarah,

I have reached out to you via ticket


Sincerely,

Deanna

Mark Cornell 6 years ago

For security I would modify your post and remove the IP is a security risk

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