Telehealth is coming to Procentive through our family of brands and we want to know how you and your agency will utilize this new feature! We have created a survey to give you a platform to share with our team; which features within integrated telehealth are of most interest to you/your agency. This survey will remain active until the end of day Monday, March 2nd. Thank you so much for taking the time to share the different ways you serve your clients by how you choose to utilize telehealth.

To access the survey, please follow this link: Telehealth Interest Survey.

We have been having some issues with Procentive today.  I'm not sure if it is our wonderful internet connect or if Procentive is having problems.  We have been getting crazy errors when faxing things and our system is freezing up on us.  Anyone else having problems?  I tried to do a chat, but it just sits there.  No response.

Is Procentive running slow for anyone else? Several reports from staff and own experience that it is taking forever to log in or switch modules.

Is anyone having issues staying logged into Procentive today?  I have been kicked out a few times and I have staff that can't seem to get in.

There isn't anything on the live updates page and we can' get into Procentive to send a ticket. We have an 8 hour class starting in 10 minutes and can't take credit card payments or check people in.

I can't get back into Procentive to send a ticket but I was kicked out after extra, error tabs opening. Others in my company are also experiencing errors

We have a lot of in-home staff that are having issues logging into procentive from their laptops at home.  Is this an issue that anyone else is having? 

Good morning, we’re back!

As of 1 am (central time) we went live, and you can log into Procentive once again.

Please keep an eye out for future updates and be mindful that you may encounter periods of slowness or issues as the improved system warms up.

Thank you for your patience while we've given Procentive a boost! 

We regret to inform you that the scheduled maintenance window will need to be extended for an additional 14 hours. This means the system will now be ready for you to access closer to June 23rd at 8 am CST.

Please continue to check back here for updates with more information on when you can anticipate accessing the system. We will notify you should the system be available sooner.

We do apologize for the inconvenience. We have made great progress but we want to ensure a smooth transition. This is a critical cut over and must be handled with the utmost care.

Thank you for your patience as we work to transition your agency as smoothly as possible.

Procentive is currently undergoing scheduled maintenance Saturday June 22nd beginning at 12:00 am - Saturday June 22 at 6:00 pm CST. See our UPDATES page for more information.