Attention Procentive Customers:

We want to inform you that we are aware of a known issue where users are experiencing issues when billing out invoices. 

We want to assure you that we are actively working to resolve this issue as quickly as possible.

We will provide another update once this has been resolved.

UPDATE: 

This issue has been resolved.

If users continue to run into any issues, please reach out to our support team via the Therapy Brands Community Portal.

Attention Procentive Customers:

We want to inform you that we are aware of a known issue where users are experiencing extreme load times when accessing various modules within Procentive. 

We want to assure you that we are actively working to resolve this issue as quickly as possible.

We will provide another update once this has been resolved.

9:30 AM CST

UPDATE

Thank you for your patience.

The issues have been resolved.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

8:25 AM CST

Attention Procentive Customers:

We want to inform you that we are aware of a known issue where users are receiving an error when accessing various modules within Procentive or having trouble logging in. We want to assure you that we are actively working to resolve this issue as quickly as possible.

We will provide another update once this has been resolved.

Attention Procentive Customers:

We want to inform you that we are aware of a known issue in sending and receiving faxes using the Faxes Module. We want to assure you that we are actively working to resolve this issue as quickly as possible.

We will provide updates to all outstanding tickets as updates are available.

If you have any questions, please do not hesitate to reach out to our care team by submitting a ticket to Procentive.

UPDATE 7/24/2023 4:32 PM CST: The issue has been resolved. 

Attention Procentive Customers:

We want to inform you that we are aware of a known issue of diagnoses previously entered in the Clients Module > Client Profile > Diagnosis Tab and updated are not saving correctly. We want to assure you that we are actively working to resolve this issue as quickly as possible.

We will provide another update once this has been resolved.

If you have any questions, please do not hesitate to reach out to our care team by submitting a ticket to Procentive.

This has been resolved as of 10:40 AM CST, May 1st.

Attention Procentive Customers:

We want to inform you that we are aware of a known issue of diagnoses previously entered in the Clients Module > Client Profile > Diagnosis Tab are not appearing. We want to assure you that we are actively working to resolve this issue as quickly as possible.

We will provide another update once this has been resolved.

If you have any questions, please do not hesitate to reach out to our care team by submitting a ticket to Procentive.

This has been resolved as of 8:52 AM CST, May 1st.

Attention Procentive Customers:

We want to inform you that we are aware of a known issue when trying to open the Diagnosis tab within a client’s profile. Currently, users are receiving an error when trying to access this area. We want to assure you that we are actively working to resolve this issue as quickly as possible.

We will provide another update once this has been resolved.

If you have any questions, please do not hesitate to reach out to our care team by submitting a ticket to Procentive.

This has been resolved as of Monday, May 1st.

Attention Procentive Customers:

We want to inform you that we are aware of a known issue when adding a diagnosis to a client’s profile. Currently, users are unable to add or modify a diagnosis in the first diagnosis line in the client’s profile. We want to assure you that we are actively working to resolve this issue as quickly as possible.

We do have a workaround available and have outlined the steps below:

Adding New Diagnoses

1. Go to the Client’s Module
2. Double click on the client to open the profile
3. Open the Diagnosis tab
4. Instead of inputting a diagnosis in the 1^st diagnosis line, add the diagnosis to the 2^nd diagnosis line
5. Save
6. Upon re-opening the client’s profile, diagnosis tab, the diagnosis entered will now be moved up to the 1^st diagnosis line

Modifying Existing 1st Diagnosis

1. Go to the Client’s Module
2. Double click on the client to open the profile
3. Open the Diagnosis tab
4. Clear the diagnosis entered into the 1^st diagnosis line
5. Add the needed diagnosis into the 2^nd diagnosis line
6. Save
7. Upon re-opening the client’s profile, diagnosis tab, the diagnosis entered will now be moved up to the 1^st diagnosis line

We will provide another update once this has been resolved.

If you have any questions, please do not hesitate to reach out to our care team by submitting a ticket to Procentive.

We are aware of an issue that came about today.  Currently, scanning directly into Procentive isn't working but you still can scan a document to your device, upload and attach the file in Procentive.

We will have this feature functional again tomorrow.

Sorry for any inconvenience.

I will post on the Live Updates page with any more information.

Hi All,

Just wanted to let you know we've been made aware that MA is slower than normal getting their remits out this week.

We will be keeping an eye on this and update you when we can.

Thank you,

Procentive Team