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Copays

StephanieG 6 years ago in Reporting Module 0

 Is there is a report that can be run to print copays paid weekly in outpatient?

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copay report

Kayla Kenworthy 6 years ago in Reporting Module 0

Hello everyone!

I am wondering if anyone has information about a report that would show future copays. We have a guardianship program and the county will pay for most and the patient will have a copay. It changes from time to time, but being able to pull all copay people would be very beneficial 


Thanks! 

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Client Satisfaction Survey

Kim Ross 6 years ago in Reporting Module updated by Mark Cornell 6 years ago 7

Is anyone using Procentive to survey, via kiosk, client satisfaction? Ideally, we could then run a Procentive report to obtain and analyze data. Is anyone using Procentive like this or does Procentive have the capability to assist with client satisfaction administration?

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Any clinics enroll with "Care Credit" or another type of Medical credit card for their clients to pay for services?

crystalp 6 years ago in Payments/ERA Modules updated by Laura Hulsey 6 years ago 5

Has anyone in the past used Care Credit or another medical credit card for clients to apply for and then they use that for paying for services, or if they accrued a large balance, have them apply for it then they would owe Care Credit the balance and not your clinic? I know now that we have the Vault feature that this could perhaps take place of a care credit type of card.

Thanks in advance.

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Repeated Logouts

kimr 6 years ago in User Group Help updated by Jen 6 years ago 2

Anyone else get logged out of Procentive between the hours and 3 and 4 everyday?  This has been going on for weeks for me.

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Has anyone obtained a letter from Medicare that says Medicare will not reimburse a provider or providers because of licensure?

Kim Ross 6 years ago in Billing/Electronic Modules updated by Mark Cornell 3 years ago 7

We have a case where Americas PPO (Mayo Health Solutions) will not pay our claims unless we either send a Medicare EOB or a letter from Medicare to substantiate that the services is not reimbursed by Medicare. Because these types of claims don't get processed by Medicare b/c the provider is not in network, we don't get an EOB. How are we able to get a Medicare letter documenting provider ineligibility for Medicare reimbursement?  

Thanks so much!

Kim

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Fixed

KNOWN ISSUE: Missing ERAs from UBH/UHC

Ashley M 6 years ago in Known Issues updated 6 years ago 1

Procentive has received the following notice from the clearinghouse:

Some 835's for UnitedHealthcare (payer ID 87726) from check date 03-09-18 through 03-15-18 are delayed. A ticket has been opened with the payer for further research.

We will update this post once we are notified the issue is resolved. Thank you!

Answer
Ashley M 6 years ago

Procentive has been notified by the clearinghouse that all 835s have been processed by the payer and sent to the clearinghouse. If you do not have your missing ERAs by Monday, March 26 please submit a ticket to the Procentive Support Desk for further research. Thank you!

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Billing 96101

Candace 6 years ago in Billing/Electronic Modules 0

I am reaching out to the community to see if anyone has experience with billing 96101 codes as a Clinical Trainee or predoctoral intern? I have my Master's degree in Applied Psychology, which qualifies me to do psychological testing. I also have nearly completed my 2,000 hours internship requirement toward my PhD in Clinical Psychology (all necessary coursework is completed). I still will be working on my dissertation however. At the conclusion of my internship, will I still be able to bill 96101 under the supervision of a licensed psychologist for private insurance? If an organization has any input, it would be greatly appreciated. 

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Pharmacy

mboron 6 years ago in User Group Help 0

Does anyone bill for Pharmacy services?  We have a PharmD (Doctor of Pharmacy) on staff and are trying to figure out how she can bill for MTMS (Medication Therapy Management Services).  We have been told by MN DHS (MA) that we can bill the codes related to this service.  The issue I am having now is that some of the clients also have Medicare.  We can only bill for Medicare Part B.  With her degree this would fall under Medicare Part D, which we are not able to enroll in because we do not have a pharmacy onsite. 


Any help would be much appreciated.


Thanks!

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Sending claims to secondary if there is no CCD left for secondary to pay

I recently read something in one of the payer manuals that said they still want claims sent to them if they are the secondary payer even if we know they would not pay because there was no CCD left from primary payer. What is your billing practice? If there is no CCD or PR left from how the primary payer processed and paid do you still submit claims to the secondary (whether its commercial or MA)?