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Tracking residential attendance

Jenna 5 years ago in Time Module updated by Valerie McNamara 5 years ago 5

Hello, 

I am wondering if anyone would be willing to share their system for combining tracking of attendance to the billing. We are a 108 bed facility and needing a better system in place to be able to communicate when and why someone left and when they came back. We are having gabs in this connection of information. 

Thanks! 

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Procentive running slowly

Christopher Burt 6 years ago in Time Module updated by Jana 6 years ago 8

Is any one else experiencing slow load times for Procentive? I have received multiple reports from staff this morning across our sites.

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KNOWN ISSUE: Programs Drop-Down in Time Module

Anne Foss (Product Manager) 6 years ago in Time Module updated 6 years ago 2

Programs are not appearing in the Time Module > Add Window > Program Drop-down. Because of this, it appears as if a service line can't be added. The workaround for this issue is to re-select the location, which will refresh the drop-downs and allow a Program to be selected.  We are working on implementing a fix and will update this post as we learn more.

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Time Module using Apple Devices

Anne Foss (Product Manager) 6 years ago in Time Module updated 6 years ago 4 1 duplicate

KNOWN ISSUE: There was recently an Apple update that affected Safari. Due to this update, Time Add is not populating staff name or client name. If you refresh your window, the information populates. Otherwise, you are still able to select staff name and client name manually by typing in the first initial of the staff name. Once you select the staff name, the client list will populate. We are continuing to research this issue and will update this page once we have more information. 

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"This page isn't working" error

Kayla Kenworthy 7 years ago in Time Module updated by Jill Buckingham 7 years ago 1

All morning, I have gotten "This page isn't working" error on all the modules I enter.  I have shut down, cleared cookies, cleaned my history, etc. and nothing is helping. I'm trying to work, and get so far, and then it errors me out again. I only have 2 tabs up right now, so I'm not going overboard with information like other days. Any way to avoid this message so I can get some work done today? I'm using Google Chrome browser

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Slow Servers - Time & Billing Modules

Kali 7 years ago in Time Module updated by Jana 7 years ago 1

Is anyone out there experiencing this?

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90785 Interactive Complexity

Jana 7 years ago in Time Module updated 7 years ago 3

Does anyone have any tips for helping staff remember to bill 90785 Interactive Complexity as appropriate?

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place of service codes

crystalp 7 years ago in Time Module updated by Shauna 7 years ago 4

Does anyone use place of service code "other unlisted facility 99" when meeting with a client in a place that is not identified in any of the other place codes, ie a Starbucks?

We have normally only used this code for travel time/mileage codes. Thanks

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Suggestion for time module

Luke 7 years ago in Time Module updated by Missy (Care Team Manager) 7 years ago 1

A suggestion for future improvements. It would be nice when adding time to see what the dx description are for each dx. in addition to the code. With the move to ICD 10 I am not as versed in those codes and it would be nice to have that feature. This is especially helpful when there are multiple codes and choosing one that was the focus of the session