Attention Procentive Customers:

We want to inform you that we are aware of a known issue of diagnoses previously entered in the Clients Module > Client Profile > Diagnosis Tab and updated are not saving correctly. We want to assure you that we are actively working to resolve this issue as quickly as possible.

We will provide another update once this has been resolved.

If you have any questions, please do not hesitate to reach out to our care team by submitting a ticket to Procentive.

This has been resolved as of 10:40 AM CST, May 1st.

Attention Procentive Customers:

We want to inform you that we are aware of a known issue of diagnoses previously entered in the Clients Module > Client Profile > Diagnosis Tab are not appearing. We want to assure you that we are actively working to resolve this issue as quickly as possible.

We will provide another update once this has been resolved.

If you have any questions, please do not hesitate to reach out to our care team by submitting a ticket to Procentive.

This has been resolved as of 8:52 AM CST, May 1st.

Attention Procentive Customers:

We want to inform you that we are aware of a known issue when trying to open the Diagnosis tab within a client’s profile. Currently, users are receiving an error when trying to access this area. We want to assure you that we are actively working to resolve this issue as quickly as possible.

We will provide another update once this has been resolved.

If you have any questions, please do not hesitate to reach out to our care team by submitting a ticket to Procentive.

This has been resolved as of Monday, May 1st.

Attention Procentive Customers:

We want to inform you that we are aware of a known issue when adding a diagnosis to a client’s profile. Currently, users are unable to add or modify a diagnosis in the first diagnosis line in the client’s profile. We want to assure you that we are actively working to resolve this issue as quickly as possible.

We do have a workaround available and have outlined the steps below:

Adding New Diagnoses

1. Go to the Client’s Module
2. Double click on the client to open the profile
3. Open the Diagnosis tab
4. Instead of inputting a diagnosis in the 1^st diagnosis line, add the diagnosis to the 2^nd diagnosis line
5. Save
6. Upon re-opening the client’s profile, diagnosis tab, the diagnosis entered will now be moved up to the 1^st diagnosis line

Modifying Existing 1st Diagnosis

1. Go to the Client’s Module
2. Double click on the client to open the profile
3. Open the Diagnosis tab
4. Clear the diagnosis entered into the 1^st diagnosis line
5. Add the needed diagnosis into the 2^nd diagnosis line
6. Save
7. Upon re-opening the client’s profile, diagnosis tab, the diagnosis entered will now be moved up to the 1^st diagnosis line

We will provide another update once this has been resolved.

If you have any questions, please do not hesitate to reach out to our care team by submitting a ticket to Procentive.

We are aware of an issue that came about today.  Currently, scanning directly into Procentive isn't working but you still can scan a document to your device, upload and attach the file in Procentive.

We will have this feature functional again tomorrow.

Sorry for any inconvenience.

I will post on the Live Updates page with any more information.

Hi All,

Just wanted to let you know we've been made aware that MA is slower than normal getting their remits out this week.

We will be keeping an eye on this and update you when we can.

Thank you,

Procentive Team

Hello everyone,

Just wanted to give you a heads up, we have received the following notice from DHS of eligibility downtimes that will be coming up.  

Take care and stay healthy!

Real Time Eligibility X12 users,

On Sunday May 3, 2020 our system will be un-available from 7:00 a.m. to 9:00 a.m., CDT due to system maintenance.

Real Time Eligibility ongoing maintenance schedule windows below:

Scheduled mainframe maintenance that may impact Eligibility 270 Inquiries below are approx. as times may vary depending on task or if complications arise.

• Weekdays 1:00-1:20 a.m.

• Weekdays 11:00-11:20 a.m. (These times may vary on State Holidays)

• Monday 2:00-2:10 a.m.

• Saturday 1:00 – 1:10 a.m.

• Sunday 6:00 a.m. – 12:00 noon Our Operations team may perform server restart/updates during this scheduled window

• Sunday 8:00 p.m. -1:00 a.m. scheduled maintenance window: Real Time 270 X12 Application interruptions reserved for system maintenance. Normal impact for Eligibility to be brought back up is around 08:10 p.m. In addition, there may be several momentary outages between 08:00 p.m. Until 01:00 a.m. Monday.

Good Morning,

We have successfully moved Procentive to a new hosting system.

The first item for you to be aware of is to clear your cache.

Clear your cache in Google Chrome

Clear your cache in Internet Explorer

Clear your cache in Safari

Next, if you receive a message in Clinical/Charting that reads, "You do not have permission to view this Clients chart", Clear your Cache.  See above for those articles. 

In the Electronic Module, for any claims sent between 6/18-6/21, you will need to read the Response Report, even if the status column still says "sent".  The reports came back in during the transition but the status was not able to update.  We can confirm that this is fixed moving forward, but the status will not update for reports that were received on 6/22.  

Procentive is currently undergoing scheduled maintenance Saturday June 22nd beginning at 12:00 am - Saturday June 22 at 6:00 pm CST. See our UPDATES page for more information.

Procentive will be undergoing a scheduled maintenance window this weekend between 11 PM (CDT) Saturday, October 27 - 3 AM (CDT) Sunday, October 28.

The system may be unavailable intermittently during this maintenance period. We are only anticipating minutes of downtime but the scheduled window will last 4 hours. 

Thank you for your patience as we continue to improve our system.