From: "Newman, Derik (MNIT)"
Date: Jan 3, 2017 7:04 AM
Subject: MN Medicaid: Real Time Eligibility CORE 2 application outage
To:
Cc:

Attention Real Time Eligibility users:

MN Medicaid’s Real Time Eligibility Core 2 application (https://edi.dhs.mn.gov/Core2) is currently experiencing an unscheduled outage. Our Operations team is working to restore the application, and we will advise when it becomes available.

Regards,
Derik Newman

Business Analyst | Program Management Division

In the Time module, Add window, Individual view, if the Units field is completed prior to the Start/End time or Hours fields, the Hours field no longer auto calculates based on the number of Units entered. We're working to resolve this and hope to have this fully resolved by Thursday, December 22.

From: "Fenske, Clark W (MNIT)"

Date: Dec 21, 2016 7:00 AM
Subject: MN Medicaid Real Time Eligibility 270/271 Connectivity Errors

To:

Real Time Users,

I am seeing Internal Errors returned for our Real Time 270/271 application and notified our Operations Team to investigate. I will update you with information as it is passed onto me.

Thanks, Clark

Clark Fenske

Business Analyst | Program Management Division

Some users were experiencing a bug where locking a form did not lock non-expandable fields. The bug has been fixed as of 11:45am on 12/14/2016. If you are still experiencing this bug, please clear your cache and the issue will be resolved.

Although MN-ITS is operational, real-time eligibility is down for MN MA. Until the state of MN resolves this issue, the eligibility module will not work in Procentive for MN MA and other PMAP payers. Once the state fixed the problem, we will update this post.

The State of MN is having problems processing eligibility requests. They are working on a solution and will let us know once their system has been fixed. We will post updates here once we have them. Thank you!

Users have reported that clients aren't appearing in the Payments module. We're working with the engineers to resolve this issue. You can have clients appear by selecting a location at the top of the Payments module in the filters or by going to the Clients module, opening the client, and clicking the "Payments" link.

This is just a warning that there are several ongoing issues with MN MA this week. In addition to problems with eligibility, there are problems with claim submission as well.

In the electronic module, if your claim submissions are coming back from MN MA with a status of "No Response", you can do one of two things. One option is to do nothing, and hope that MA will process these claims eventually (there may just be a delay in their response time). OR you can resubmit these claims "just in case".

If you resend the claims that have a status of "no-response", you run the risk of receiving duplicate denials because of the resubmission.

If we hear any updates from the state that these issues have been resolved, we will update this issue again.

From: Fenske, Clark W (MNIT)

Date: Nov 21, 2016 7:29 AM
Subject: MN Medicaid Real Time
To:
Cc:

It has been brought to our attention that faxes being sent out from Procentive are listed as 'queued' but aren't actually listed as 'sent'. We're working with our faxing vendor to determine the cause and we'll update you as soon as we hear back from them.