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Commissions Collected vs Basis

Jill S 5 years ago in Billing/Electronic Modules updated by Missy 5 years ago 1

How does Procentive arrive at the various column figures of Collected vs Basis.  The difference doesn't appear to be obvious.

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DHS Documentation/Billing

Tina B 5 years ago in Billing/Electronic Modules 0

I know the DA needs to be dated the date it is complete and signed. Has anybody heard that this is required for ALL services rendered to MA clients?


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MN DHS ERA Delay

Christopher Burt 5 years ago in Billing/Electronic Modules updated by Valerie1 5 years ago 8

Hello,

Has anyone experienced delays in receiving their ERAs from MN-ITS in Procentive? We generally receive ours on Sunday or Monday of the payment week, but still have yet to receive them this week.

Chris

Answer
Amanda Kaufmann 5 years ago

Hello,

Please see the Procentive Live Updates Page. We have addressed this with DHS, and will continue to post updates there. 

Thank you 

Amanda Kaufmann

Customer Success Manager

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Medical Services Complexity U5 Modifier with H2035

Jeremy Roelofs-Lynch 5 years ago in Billing/Electronic Modules updated 5 years ago 6

I am trying to get some information/clarity around using the U5 Modifier when billing out H2035. 

  1. Does anyone else bill using this modifier?
  2. Can anyone explain this Modifier to me? I am not having much luck on the old google machine!

Thank you

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Can you bill w/ authorization to CCTDF funding if client has medicare primary?

Jenna 5 years ago in Billing/Electronic Modules updated 5 years ago 6

We are not a medicare facility. We are wondering if anyone has successfully billed out CCDTF funding from the county when given service authorization if a patient has medicare primary? The counties are saying it "overrides" if they are giving a service authorization but we are getting a kick back due to other payer.  

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Adding an HN modifier, BCBS (for medicaid clients) is incorrectly paying physician's rate of pay

birchlakec 5 years ago in Billing/Electronic Modules updated by crystalp 5 years ago 1

 It appears that when I use an HN modifier for BCBS (Amerigroup for medicaid clients) claims are incorrectly paying as if we are a Rule 29 clinic (physician's rate of pay).  How do I identify a supervised clinician if I can't use the HN modifier?

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New testing code fees

Tanya Milner 5 years ago in Billing/Electronic Modules updated 5 years ago 2

We are getting ready to start billing the new testing codes and we are not sure what we should charge for these new codes. Could anybody share their fees or thoughts?

thank you!

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Paper Invoice Signatures

Hello,

I am just wondering what other companies do for the signature box on the paper invoices. There is a signature box with a staff name underneath it (pulls from payers module-->Payer Rules--> Custom staff name). Do any of you have multiple people billing paper claims? How do you go about having the staff name match the person signing off every time in this case? Is there a way to have a general staff name here that would still work for billing? Just brainstorming ideas.. 

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BCBS PMAP Amerigroup

John-Debbie Trunk 5 years ago in Billing/Electronic Modules updated by KELLY PERFETTI 5 years ago 7

Good afternoon,

Has anyone received any remits yet from Amerigroup (BCBS PMAP) claims? 

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Ticketing Delays

vpetrik 5 years ago in Billing/Electronic Modules updated by Tina B 5 years ago 6

Is anyone else having issues with tickets in Procentive being addressed in a timely fashion? The last couple of tickets I have sent into Procentive, it has taken at least a week for someone to get assigned to my ticket, and longer to answer the question. I wouldn't normally be bothered, but with the new changes to the payer IDs as of the beginning of the year, it has really caused an issue with billing services out in a timely manner. Thank you!

Answer
Amanda Kaufmann 5 years ago

Good Morning,

I would like to address a couple of the comments listed within this string. While December, January, and September are our highest ticket/chat months we truly strive to stay on top of your questions and requests.

First, We would like to apologize for ticket response times which are outside of our ticketing guidelines (found here: Ticketing Priorities). We are working on a ticket review for all open tickets and we do see a few which have been unaddressed for too long. You will see a reply shortly, if not please re-contact us to draw our attention to it.

Second: The due date field within tickets is only for your internal purposes and Procentive does not view them. We base our response times off the ticket priority and issue to be addressed.

Again, I apologize for any frustration you and your staff may have experienced while waiting or a reply.

Amanda Kaufmann

Customer Success Manager