Hello,

Does anyone have any experience billing telehealth to PreferredOne? I am trying to determine what codes need to be used.

Thank you for any assistance!

Anyone else get logged out of Procentive between the hours and 3 and 4 everyday?  This has been going on for weeks for me.

Does anyone bill for Pharmacy services?  We have a PharmD (Doctor of Pharmacy) on staff and are trying to figure out how she can bill for MTMS (Medication Therapy Management Services).  We have been told by MN DHS (MA) that we can bill the codes related to this service.  The issue I am having now is that some of the clients also have Medicare.  We can only bill for Medicare Part B.  With her degree this would fall under Medicare Part D, which we are not able to enroll in because we do not have a pharmacy onsite. 

Any help would be much appreciated.

Thanks!

We are unable to access tickets in the Ticketing Module. I don't know if this is just our account, or all accounts. One of my clinicians emailed me about the issue, and then I tried and found I was unable to access tickets as well. I was thinking this community posting would be better than sending a ticket, in case it is system-wide. I will try sending a ticket as well, just in case.

Does anyone else get logged out of Procentive around 3:00 every afternoon?  This has been happening to me for the past two weeks.

Hello,

Not Procentive related but I feel this is a great place I can come to for support on the administrative side of things.  Im wondering if anyone is aware or knows of any billing/coding trainings held in the area that are specific to mental health codes.  Ive worked with mostly CTSS codes which are pretty straight forward but as our practice starts to offer new services Im hoping for support on billing more private pay payers. 

Idea...Can Procentive's Bill Care offer any Billing Trainings???

Thanks

Rochelle 

Have any other clinics been experiencing issues of getting booted out to sign in screen when working in Procentive?  We have been experiencing issues in both Chrome and Internet Explorer where we get booted out of Procentive while working, so in the middle of scheduling an appointment, typing a clinical note, or applying payments.  It seems like it is happening often late morning and in the afternoon intermittently?  We check our internet connection and we are staying connected to our programs which operate on a Remote App server so we need internet connection for those programs and are not loosing connection with that, so we don't feel it is on our end.  Just curious if anyone else is also experiencing any of these issues as well?  Thank for your feedback.

Is anyone else experiencing substantial slowness with Procentive at this time?

Does anyone know the legalities or tax issues related to FSA $. We have a client who was paying co pays with his FSA but after a certain amount of visits, his insurance started paying in full but he still was paying some co pays. Now his FSA administrator is asking for an itemized receipt but we can't really give him one because we did not allocate the payment. Can we refund the client and he then has to send the $ back to FSA account? Suggestions?

Does anyone else have problems finding out who their Medica/UHC/Optum network rep is? We have had many different reps over the past 4 years and currently, we have tried getting in contact with someone and we still have not pin pointed who that person is and get no response from anyone at Medica. It's very frustrating as we have contracting questions, consistent denied claims for IOP, etc. Who would like to share names and contact info of people you have at Medica who may be able to help us? THANK YOU.